Fast, Agile and Reliable IT Systems

Without a solid and reliable hardware and software platform, information technology systems do not work.

SortedIT offers the following services to ensure that IT systems stay up and that users have access to technical and software support on a 24/7 basis.

Emergency On-Site Call-out and End User Support Services:

Troubleshooting and Technical support for:

  • Windows servers;
  • Networks: Wireless and LAN, hardware, cabling and internet connectivity;
  • Desktop computers, laptops and smart devices;
  • Support for Windows operating systems and MS Office office (up to 2016);
  • Support for Linux Ubuntu Operating Systems and Libre Office Applications;
  • Office automation and printing;
  • Power and UPS related issues.
SortedIT provides emergency call-out services to all callers on a 24/7 basis.

Use:    011 465 0529  to contact us directly.

For routine enquiries about this service,
use the contact page here: Contact Us

Details of other support options can be found here:
On-site and Remote End User Support  

 

      What We Support:

Server Rooms and Data Centres:

Servers
Routers
Network Switches
WAN Connectivity and Internet Breakout
Cabling and Fiber inter-connectivity
Power and UPS
Lighting
Fire Suppression
Environmental and Access Control

 Server room related  Services:
  • Maintain and upgrade existing equipment;
  • Building, installing and configuring multi-role servers;
  • Server performance analysis and optimization;
  • Network traffic prioritization and load balancing;
  • Remote Server and network monitoring;
  • Design, install and configure new Data Centre infrastructure and  capacity;
  • Project Management and Consulting Services;
  • Equipment procurement and standardization.
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Local, Wide Area and Wireless Networks:

Routers, switches, network hardware
Wide Area inter-connectivity
LAN cabling and desktop patching
Wireless Networks.

Network Services:
  • Maintain and upgrade existing equipment;
  • Install and configure new network equipment;
  • Copper and fiber cable installations;
  • WAN networks for remote office inter-connectivity;
  • Wireless network installations.
Desktops, Mobile Workforce and Remote Office Locations:

Desktop computers, Hotdesk docking stations, and Thin Client terminals
Smart devices for the mobile workforce
Networking
Office automation – Printers, Scanners
VOIP.

Services for the Desktop, Mobile, and Remote office environment:
  • Maintain and upgrade existing equipment;
  • Install and configure desktop computers, laptop docking stations and terminal devices;
  • Configure and deploy smart devices for the mobile workforce;
  • Install and maintain remote office IT infrastructure;
  • Install and configure for networking all office multi-function devices, printers and scanners.
End User Support:

On-site and remote end user support.
For more information on this service, click here:

End User Support

End User Support Services:

  • Support for all MS Windows operating systems;
  • Linux desktop O/S
  • Microsoft Office Applications;
  • Collaboration and communication applications;
  • Technical support for all hardware devices.
Collaborative Technology:

Technology that allows remotely located individuals or groups to meet and conduct business

 
Services for Collaborative Technologies:
  • Cisco and Polycom Video conferencing;
  • Cisco Webbex and Cisco Jabber;
  • MS Lync;
  • Skype for business;
  • Junos Pulse Secure VPN. 
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