The call centre agent is the first point of contact that any new or existing customer has with the enterprise.
They are company ambassadors and the quality of their interaction with the caller sends a strong signal about the capabilities of the company.
In order to project a positive image, it makes sense to equip agents with technology that enables them to get the information the caller needs using multiple platforms, including chat, SMS, email and social media, often during the course of the phone call.
For more information regarding products, solutions and support, please contact us on 087 700 9912 (office) or on 082 856 4399, or email: sales@sortedit.co.za