This page contains the terms and conditions under which SortedIT provides certain services.
NOTE: Due to the current volatile business environment, terms and conditions are under constant review and subject to changes which may or may not reflect in the published terms and conditions below. Interested parties are urged to contact our office for updates to our terms and conditions.
EverydayIT – IT Support For Small Business and Remote Offices – Terms and Conditions
- Only basic services are offered. Complex server, networking, and other IT-related infrastructure work are excluded from this offer. (A complex IT environment is defined as having two or more servers on-site, networks with multiple VLANs, firewalls, and on-site NAS devices).
- All repair jobs will be quoted on in advance. The quote will list the cost of components, travel to collect components, and an estimated time to carry out the repair.
- Where possible, all repairs will be carried out on the client’s premises. If workshop facilities are needed, arrangements will be made with the client to remove the device.
- All hardware and components must be paid for in advance by the client, and payment must reflect in our account before components are ordered from the supplier.
- Time estimates given for repairs may vary due to components not being immediately available from suppliers. In case of delay, the client will be informed and alternative arrangements made. (Refer to the Force Majeure clause below).
- Remote support is charged at a prepaid rate of R300.00 per call.
A prepaid support bundle consisting of four support call credits, can be pre-purchased for R1000.00 (four remote support interventions at R250-00 per call). The client will be kept informed of credits used and given the opportunity to purchase more as needed. - All remote assistance calls are considered resolved and will be closed after 24 hours if no further communication is received from the original caller.
These terms and conditions should be read in conjunction with the terms and conditions below.
Firewall Installations: Terms and Conditions for Rental and Sales.
- Pricing is subject to ROE fluctuations and varies depending on the device chosen, and the number of users.
- A once off Installation fee of R800-00 per hour will be charged for all installations. Travel is charged for at R5,25 per kilometer. (Revised August 2024.)
- There is a R175-00 centralized control panel monitoring fee per month, per branch,
- One free post installation site visit is included. Additional site visits will be charged for at prevailing call-out rates.
Terms and Conditions for Sales of Refurbished Computers, Laptops and Printers.
- All sales are will be invoiced for on receipt of a written order and delivery will be made once payment reflects in our bank account,
- New and refurbished equipment sales prices include VAT unless otherwise stated.
- A delivery fee of R175-00 will be charged for deliveries within a 15 km radius from SortedIT’s offices. Current rate’s per kilometer will be charged for deliveries outside the 15 km radius,
- If set up assistance is requested, an on-site setup fee of R525 per hour will be charged. The client is to specify the nature of the work to be done.
- * Force Majeure. SortedIT has the right to to declare force majeure under certain circumstances. (see below)
Computer and Laptop Refurbishment, Repairs and Upgrades
SortedIT Upgrade Offer
About Windows 11. Not all windows based devices can be upgraded to Windows 11 because of design limitations in the older processors found in these devices.
- The offer is for windows based PC’s and Laptops. MAC devices can be accommodated subject to enquiry.
- Devices manufactured before 2016 may not be upgradable due to the unavailability of certain components, specifically RAM modules.
- Devices with on-board, soldered RAM and no RAM expansion slot on the motherboard, cannot have their RAM capacity upgraded.
NOTE: Due to the fluctuating ROE, this upgrade offer is valid for one week from date of publication.
- The client will be invoiced for the full amount and payment must be made in full before parts are ordered or upgrade work commences.
- All devices handed to SortedIT for upgrades or repair or any other reason become the property of SortedIT and shall remain so until all work is fully paid for,
- Sorted IT will dispose of any item not collected within three months from date of invoice to defray expenses.
Terms Of Our Offer:
- As part of this upgrade offer, SortedIT will replace the computers hard drive with a new 500GB SSD hard drive or a 1 Terabyte standard SATA hard drive unless the client specifies otherwise. In such cases, the cost of the custom component will be factored into the offer and an additional charge may be levied if necessary.
- RAM memory will be upgraded to 8 gigabytes if there is an available memory interface (RAM slot) on the motherboard.
Note: If there are no available RAM slots, the owner of the computer will be advised and presented with further upgrade options.
- SortedIT will reload the computers operating system onto the new hard drive and run basic updates for security purposes.
Note: SortedIT will not load any software for which the client cannot produce a valid product key or license. - SortedIT will install the computers old hard drive into a new, suitable USB external drive enclosure (either 2.5” or 3.5”) for the client.
NOTE: Although every care is taken of the clients’ computer equipment while it is in SortedIT’s possession,
SortedIT assumes no responsibility for data loss.
Data, email and application backups are the clients’ responsibility and SortedIT will assume that these backups have been completed by the client before releasing their computer into SortedIT’s care.
- Before accepting the computer for upgrade, SortedIT will boot up the computer in the presence of the client to ensure that the device is in working condition.
- The client will be asked to declare that all the external ports on the computer (USB, HDMI, VGA etc.) are in working order and to advise SortedIT of any ports that are not functioning prior to acceptance.
- SortedIT also run further workshop diagnostic checks on the computer to ensure that it is sound. The client will be informed of any faults found before any work computer is done.
- The exterior of the computer will be inspected for signs of physical damage. If found, such damage will be pointed out to the client and noted on SortedIT’s Job card prior to acceptance.
- In the case of a laptop, the monitor will be inspected for physical damage and checked to ensure it is in working order before acceptance for an upgrade.
- At its discretion, SortedIT will keep a photographic record of the physical condition of the computer and monitor for record keeping purposes.
If the clients’ computer needs additional repairs beyond the upgrade, the client will be advised and provided with a cost estimate. On receipt of written approval from the client, these repairs will be carried out and charged for at current component prices and labour rates.
For more information, call 087 700 9912 or after hours on 082 856 4399 or mail sales@sortedit.co.za and we will gladly assist.
Replacement Laptop Batteries
1 Replacement batteries offered for sale or advertised in any promotion are non-genuine generics.
2 Original replacements can be obtained, but at substantially higher prices than those advertised for the generic products.
3 Advertised prices include delivery to sites within a five kilometer radius of the Fourways High School. Deliveries to sites outside that radius will incur a delivery charge of R175-00.
4 Collections can be made by arrangement from SortedIT’s offices.
5 If the client requires SortedIT to fit the replacement battery, then an on-site service charge will be levied at prevailing rates at SortedIT’s discretion.
6 If SortedIT are to fit the replacement battery, the client is to ensure that all data is fully backed up beforehand. SortedIT assumes no responsibility for any data loss.
Force Majeure
SortedIT reserves the right to declare force majeure should exceptional events or circumstances beyond its control prevent it from carrying out its contractual obligations as set out this document, where a contractual obligation refers to any arrangement, written or otherwise that is entered into between SortedIT and a client.
Such events or circumstances include but are not limited to:
- Any environmental event or condition, act of war, terror event or civil unrest, or politically inspired unrest beyond SortedIT’s control,
- Any event or circumstance which SortedIT could not reasonably have anticipated before entering into the contract,
- Any event or circumstance which having arisen, SortedIT could not have reasonably avoided or overcome,
- Any event or circumstance caused by the other party.
